No, the customer is NOT always right!

Over my many years in paid employment, I’ve come across some real doozies of clients.  There are also the amazing ones who make you keep plugging away at it every day.

One that stands out in my mind kept barking at me: “The customer’s always right, the customer is ALWAYS right”.  Uh, no they’re not.  Especially when they’re yelling at you.

Working from home has its own uniques set of pros and cons.  Many people, even those nearest and dearest to you, can often think that because you WAH you don’t work as hard.  Perhaps it’s the fact that you can get up and cook, clean, look after children and still get your work done that gives them the impression you’re not really busy…grrr

The fact that my computer is in a home office, rather than a rented office-space does not make WAHMs less of a **insert occupation**.  I know many women (and men) who have worked hard over the years and now choose to do it from their home.  In some ways, I think you can sometimes be more productive WAH as you don’t have the distractions of colleagues and walk-in clients.  It really depends on the industry.

So, back to my humdinger who may have mistaken me as hearing impaired the way they were yelling at me about the fact that “the customer is always right”.  The customer is most certainly NOT always right.  Customer service is a vital part of any business, and we need to ensure our dealings with them are pleasant and professional.  However, when they are yelling, being rude and obnoxious, it’s time to draw the line.

In some ways, as a WAHM I think it is doubly important to ensure that you are not putting up with problematic clients simply because you feel it necessary to your business.  Recognising the old 80/20 rule is so vital to running any successful business: 80% of your time is taken up by 20% of your clients.  Sometimes it’s better to have fewer (but higher quality) clients than it is to churn through the numbers.

Take stock of your clients and your time.   Are you wasting time on one or two clients that could be better spent on new, dynamic work?

Stand up for yourself, and recognise that the custer is most certainly NOT always right.

 

 

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Comments

  1. 100% agree with you. A couple of times last year we had to decide to let a client go because the stress involved with them was just too much. It’s a REALLY hard thing to do – but ultimately it is ALWAYS better for your business.

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